Privacy Policy

Swiss Career Horizons (referred to as "we", "us", or "our") is committed to protecting the privacy of visitors to our site and users of our services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our online platform or use our professional development and career coaching services, including Interview Coaching, Effective Interviewing Courses, Career Transition Guidance, Resume & CV Optimization, LinkedIn Profile Enhancement, Salary Negotiation Strategies, and Executive Presence Coaching.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use. The personal information we collect may include:

Personal Identifiers: Name, address, contact information.
Professional and Career Information: Information related to your career history, work experience, education, skills, goals, and specific details relevant to the services you seek (e.g., interview preparation details, resume content).
Payment Information: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
Communications: Information you provide when you communicate with us, such as inquiries or feedback.

We may also collect certain information automatically when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use the personal information we collect for various purposes related to providing our services, including:

To provide and manage our services to you, including delivering coaching sessions, courses, and optimizing career documents.
To communicate with you about your account or our services.
To process your transactions and manage your orders.
To respond to your inquiries and offer support.
To improve our services and site functionality.
To send you administrative information, such as service-related communications.
To comply with legal obligations.

Our lawful basis for processing your personal data includes processing necessary for the performance of a contract with you, our legitimate interests in providing and improving our services, and compliance with legal obligations. We may also process your data based on your consent where applicable.

Sharing Your Information

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may also need to share your information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, fulfill the purposes outlined in this privacy policy, and comply with our legal obligations, resolve disputes, and enforce our agreements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information.
The right to request rectification of inaccurate or incomplete information.
The right to request the erasure of your personal information under certain conditions.
The right to request restriction of processing your personal information.
The right to object to the processing of your personal information.
The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

To exercise these rights, please contact us using the physical address provided below.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is likely provided in a separate Cookie Policy, if applicable, or can be inquired about through contact.

Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.

Contact Us

If you have questions or comments about this privacy policy, or wish to exercise your rights, you may contact us at:

Swiss Career Horizons
15 Talacker, 4th Floor
Zurich, Zurich, 8001
Switzerland

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.